General Terms and Conditions

<p>These General Terms and Conditions (GTC) apply to all contracts between Flash Consulting AG, Musterstrasse 123, 8000 Zürich (hereinafter referred to as the "Provider") and the Customer. Deviating conditions of the Customer are not recognized unless the Provider expressly agrees to their validity in writing.</p>

<p>The Provider offers consulting services in the areas of strategy development, process optimization, and organizational development. The specific services include, but are not limited to, the analysis of business processes, the creation of strategy papers, the conduct of workshops, and the support of change management processes. The Provider offers its services exclusively on the basis of these General Terms and Conditions.</p>

<p>The presentation of the services on our website does not constitute a legally binding offer. By submitting your inquiry or order, you make a binding offer. Acceptance is made by our express order confirmation via email. With this order confirmation, the contract is concluded.</p>

<p>All prices are in Swiss Francs, including the statutory value-added tax. Invoices are to be paid within 14 days of receipt without deduction. In the event of late payment, interest on arrears will be charged at the statutory rate. The Provider reserves the right to change prices, but only with effect for the future and with a reasonable notice period.</p>

<p>Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us (Flash Consulting AG, info@www.flashconsulting.com) of your decision to withdraw from this contract by means of a clear statement. You can use the attached model withdrawal form for this purpose, but it is not mandatory.</p>

<p>The performance of services is carried out in accordance with the agreements made. Delivery dates and deadlines are non-binding unless expressly designated as binding. The Provider is entitled to make partial deliveries, provided that this is reasonable for the Customer. The Provider endeavors to perform the services with the necessary care and professionalism.</p>

<p>The statutory warranty provisions apply. The Provider's liability for slight negligence is excluded, except in cases of damage to life, body, or health. Liability is limited to the foreseeable, typical damage. The Provider is not liable for damages caused by the Customer's use of the services.</p>

<p>The collection and processing of your personal data are carried out in compliance with the applicable data protection regulations. For further information, please refer to our privacy policy, which is available on our website. The Provider undertakes to treat the Customer's personal data confidentially and not to pass it on to third parties, unless this is necessary to fulfill the contractual obligations.</p>

<p>The law of the Swiss Confederation applies. The place of jurisdiction for all disputes arising from the contractual relationship is, if the Customer is a merchant, the Provider's registered office. The Provider and the Customer agree to settle all disputes arising from or in connection with this contract amicably. If an amicable settlement is not possible, the parties agree to take the ordinary legal route.</p>